Effective Date: 1 July 2025

At Ballina Laundry Service, your privacy is important to us. This Privacy Policy outlines how we collect, use, store and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

 

1. What Information We Collect

We may collect the following personal information from you:

• Name
• Contact details (phone number, email address, home or business address)
• Service details (e.g. laundry preferences, booking dates, payment info)
• Feedback, inquiries or communication with us

We only collect information that is necessary to provide our services or respond to your inquiries.

 

2. How We Collect Your Information

We collect personal information when you:

• Submit a booking or quote request form
• Contact us via phone, email or website
• Use our pickup and delivery services
• Leave feedback or reviews

We may also collect usage data through cookies and analytics tools to help us improve our website.

 

3. How We Use Your Information

Your information is used to:

• Provide and manage our laundry services
• Respond to inquiries and customer support requests
• Process bookings, pickups, and deliveries
• Send updates or service-related notifications
• Improve our website and customer experience

We do not sell or rent your personal data to third parties.

 

4. Sharing Your Information

We may share your information with:

• Trusted service providers (e.g. delivery partners, payment processors) who assist in operating our business
• Legal authorities, if required by law or to protect our rights

All third parties are required to handle your information securely and in compliance with privacy laws.

 

5. How We Store & Protect Your Data

We store your information securely using digital and physical safeguards, and only for as long as needed to fulfil the purpose it was collected for. We take reasonable steps to protect it from misuse, loss, unauthorised access or disclosure.

 

6. Access & Correction

You have the right to access the personal information we hold about you and request corrections if it’s inaccurate. To do so, please contact us using the details below.

 

7. Contact Us

If you have any questions or concerns about your privacy or this policy, please contact us:

Ballina Laundry Service
Email: bls@excellaundrys.com.au
Phone: (02)6686 5005
Address: 247 River St, Ballina NSW 2478

 

8. Updates to This Policy

This policy may be updated from time to time. The latest version will always be available on our website.